In-Shop Repair

All flat-rate services defined below are peformed at the next available bench slot. To expedite these services, a 50% Expedited Service Charge will be added to all flat-rate services.

A multiple-system discount of 25% is available on flat-rate virus removal, pc clean, pc check-up and security and performance tune-ups. This discount will be applied only on service for the second and succeeding systems from the same customer performed on the same visit . Not valid with any other discounts or offers.

 

Hourly Labor Rate (Standard, Next Available Bench) - $30.00/hr

Hourly labor rate for any services not defined or covered below. This is the standard repair rate and ensures that the system will be placed into the repair queue based on the order in which it was received.

 

Hourly Labor Rate (Expedited, Move to Front of Queue) - $60.00/hr

The Expedited Hourly rate of $60.00/hr will be charged in order to move your system to the front of the queue for immediate service.

 

Diagnostic Service - FREE

We will determine the cause of the system problem(s) and advise on a course of action. This is always a free service on in-shop repairs.

 

Virus & Spyware Removal - $90.00 flat rate *

Computer running v...e...r...y... slowly? Internet Explorer(R) doesn't work correctly or at all? Your computer may be infected with Spyware and/or Adware or possibly even a Virus or Trojan Horse. JCB Computer Services can remove all of that pesky malware and make your internet experience enjoyable again.

NOTE: Virus & Spyware removal does not include installation of additional anti-virus and spyware protection tools (recommended). For complete removal and future protection, please consider our Security/Performance Tune-Up package.

* Flat rate applies to standard virus/trojan horse removal. Additional fees/charges may apply for unusual services and/or multiple infections.

In-Shop System Protection and Optimization

PC Clean - $20.00 flat rate

Think of it as spring cleaning for your computer. Removes unwanted and unsafe dust from the PC's internal and external surfaces. Improves air-flow through the computer for safer and better performance. We will even check all of the internal cable connections and optimize them for better air-flow and cooling.

 

PC Check-Up - $60.00 flat rate

Your car needs a check-up every so often to keep running in tip-top shape--so does your PC! This all-points optimization is designed to improve your system's boot time, insure that you have all of the latest operating system updates, update your existing anti-virus, firewall, and anti-spyware packages, remove unncessary background process to improve performance, and even defragment your hard drive. It also includes a FREE PC Clean service!!!

 

Security and Peformance Tune-Up - $120.00 flat rate *

This is the ultimate in PC optimization and protection. Includes our PC Clean, PC Check-Up, and Virus & Spyware Removal Services (a $170 Value). Plus, we wil install FREE anti-virus, firewall, and anti-spyware softwrae if you do not already have them (non-commercial customers only).

* Flat rate applies to standard virus/trojan horse removal. Additional fees/charges may apply for unusual services and/or multiple infections.

In-Shop Installation and Upgrades

Hardware Installation - $30.00 flat rate, per device

Install any single internal or external drive (cd/dvd, hard drive, etc.), Memory module, or Expansion Card. Includes physical installation of device, installation of drivers and any required software included with the device. Additional software installation may require an extra charge.

 

Software Installation - $15.00 flat rate, per software title

Installation of any single software title. Please note that media and license (if required) must be provided for any software. We will not install unlicensed or pirated software!

 

New PC Setup - $90.00 flat rate

Need help setting up your new PC. We will set up and test your new PC, configure any user accounts needed for you and your family, optimize your system's performance, install system updates, and install up to 3 other software applications.

 

Restore PC From Restore / Recovery Disk- $120.00 flat rate

Tired of your PC running slow? Wish it were just like new? We will restore your PC from your manufacturer's Restore/Recovery Disk (customer must provide disk or disks), set up and test your new PC, configure any user accounts needed for you and your family, optimize your system's performance, install system updates, and install up to 3 other software applications.

 

Re-Install Operating Systetm - $150.00 flat rate

Is your PC suffering unrecoverable errors? Do you just want to start over from scratch? We will restore your PC's operating system from scratch using from your original Windows operating system install disk (customer must provide disk), set up and test your new PC, configure any user accounts needed for you and your family, optimize your system's performance, install system updates, and install up to 3 other software applications.

In-Shop Data Backup / Migration

Data Migration, up to 10GB - $45.00 flat rate ($30.00 Each Additional 10GB)

Have a new computer? Need to get the data from your old computer onto the new one? We can help! We will move up to 10GB of data from the old computer to the new one. Please note that this service does not reinstall your programs and is meant for data migration only. You will need to bring both computers to our shop for this service

 

One-Time Data Backup, up to 10GB - $45.00 flat rate ($30.00 Each Additional 10GB)

We will back up your personal data to CD/DVD, internal or external hard drive, or SAN/NAS (depending on your system configuration).

NOTE: this backs up data only and will not back up your programs or operating system and is meant to be used along with a restore cd or similar recovery strategy.

 

Configure Automated Backup , up to 10GB - $60.00 flat rate ($30.00 Each Additional 10GB)

We will back up your personal data to internal or external hard drive, or SAN/NAS (depending on your system configuration) and configure this backup to happen automatically on a specified interval.

NOTE: this will not back up your programs or operating system and is meant to be used along with a restore cd or similar recovery strategy.

 

Clean and Remove HD Information - $30.00 flat rate

Help protect yourself from identity theft! Before you sell or donate that old hard drive, let us securely wipe the drive and remove any personal information.

In-Shop Multimedia Services

Convert CD (non-DRM) to MP3 or M4A, per CD - $1.00 flat rate, per CD

Convert your entire CD library for use on your computer or personal audio device. Please Note that we cannot convert CD's protected with DRM (Digital Rights Management software).

 

Duplicate DVD,personal non-copyrighted DVD - $10.00 flat rate, per DVD

Make a copy of one personal DVD (home movies, etc.) for archival purposes or to share with friends and family

NOTE: personal, non-copyrighted video only

 

Video to DVD Transfer, up to 2 hours of video - $20.00 flat rate ($10.00 each additional hour of video on same tape)

Make a DVD copy of one single personal VHS tape (home movies, etc.) for archival purposes or to share with friends and family

NOTE: personal, non-copyrighted video only

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